At Triplaxy, we value the privacy of our customers and are fully committed to protecting their personal information. We believe that your personal data is private and confidential, and it will never be shared with third parties without your consent, except where required by law or necessary to provide our services.

This Privacy Policy explains how Triplaxy collects, uses, stores, and safeguards your personal information when you access our website or use our travel-related services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

To provide smooth and reliable travel services, Triplaxy may collect the following types of information:

1. Personal Information

We collect personal information that you voluntarily provide while registering, making an enquiry, or booking travel services. This may include:

• Full name

• Contact number

• Email address

• Residential or billing address

• Passport or travel-related details (if required for bookings)

2. Transaction Information

When you make a booking or payment through our platform, we may collect:

• Booking details and preferences

• Payment-related information (processed securely through trusted payment gateways)

• Transaction history and invoices

Triplaxy does not store sensitive payment details such as credit or debit card numbers.

3. Usage & Technical Information

We automatically collect certain information when you use our website, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

• Cookies and similar tracking technologies

This information helps us understand user behavior and improve our website performance.

How We Use Your Information

The information collected by Triplaxy is used for the following purposes:

• To provide, manage, and personalize our travel services

• To process bookings, reservations, and payments

• To communicate with you regarding enquiries, confirmations, updates, offers, and promotions

• To provide customer support and resolve issues

• To improve our website, services, and user experience

• To comply with legal and regulatory obligations

We may contact you via email, phone call, SMS, or WhatsApp for service-related communication.

Legal Basis for Collecting Information

Triplaxy collects and processes personal information based on one or more of the following legal grounds:

• Your consent

• Performance of a contract (such as processing travel bookings)

• Compliance with legal obligations

• Legitimate business interests such as service improvement and fraud prevention

Data Security & Protection

We take data security seriously and have implemented industry-standard security measures to protect your personal information. These measures include:

• Secure servers and firewalls

• Monitoring systems to detect unauthorized access

• Regular security audits and data protection practices

Despite our best efforts, no method of data transmission over the internet is completely secure. Therefore, Triplaxy cannot guarantee absolute security but strives to protect your information to the highest standards.

Sharing of Information

Triplaxy does not sell, rent, or trade your personal information to third parties. However, your information may be shared with:

• Airlines, hotels, transport providers, and tour operators for booking fulfillment

• Payment gateway providers for transaction processing

• Government or legal authorities if required by law

All third-party service providers are expected to maintain confidentiality and use the information only for service-related purposes.

Third-Party Websites

Our website may contain links to third-party websites or services. This Privacy Policy applies only to information collected by Triplaxy. We are not responsible for the privacy practices, content, or policies of third-party websites.

Cookies Policy

Triplaxy uses cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. Users may choose to disable cookies through their browser settings; however, this may affect certain website functionalities.

Reviews, Feedback & Communication

We welcome your reviews, feedback, and suggestions. Any feedback shared with us may be used to improve our services. If you have questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us via email or our customer support channels.

Changes to This Privacy Policy

Triplaxy reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and continued use of our services indicates acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please feel free to contact our customer support team. We are always here to help.

Thank you for trusting Triplaxy with your travel plans. Your privacy and trust are extremely important to us, and we are committed to keeping your information safe and secure.