Refund Policy

Refund, Cancellation & Payment Policy – Triplaxy

This Refund, Cancellation & Payment Policy governs all bookings, payments, cancellations, and refunds made through Triplaxy. By using our website and availing of our travel services, you agree to comply with and be bound by the terms and conditions outlined in this policy.

Triplaxy acts as an intermediary between customers and third-party service providers such as airlines, hotels, transport operators, and tour vendors. Therefore, all refunds and cancellations are subject to the policies of the respective service providers.\

1. Cancellations

  • All cancellation requests must be submitted in writing to Triplaxy via email, WhatsApp, or through our official website.

  • Cancellation requests will be processed only after written confirmation is received from the customer.

  • Cancellation charges may apply depending on:

    • The time of cancellation

    • The type of service booked

    • The terms and conditions of the respective service provider

  • Cancellation fees, if applicable, will be communicated at the time of booking and may vary for flights, hotels, tour packages, or activities.

  • Triplaxy shall not be responsible for delays or rejections of cancellation requests caused by third-party service providers.

2. Refund Policy

  • Refunds are strictly subject to the refund policies of the respective airlines, hotels, or service providers.

  • Triplaxy does not guarantee refunds, as approval depends entirely on the supplier’s cancellation and refund rules.

  • If a refund is approved by the service provider, it will be processed to the original mode of payment used at the time of booking unless otherwise specified.

  • Any applicable cancellation charges, service fees, taxes, or administrative costs may be deducted from the refundable amount.

  • Refund processing time may vary and typically takes 7 to 21 working days, depending on the service provider, bank, or payment gateway.

  • No refunds will be provided for:

    • No-shows

    • Unused services

    • Partially used travel packages

    • Services cancelled due to customer negligence

3. Payment Procedures

  • Full payment is required at the time of booking unless explicitly stated otherwise in writing by Triplaxy.

  • Accepted payment methods may include:

    • Credit cards

    • Debit cards

    • Bank transfers

    • UPI or other electronic payment methods

  • Failure to complete payment within the specified time may result in automatic cancellation of the booking without prior notice.

  • Triplaxy reserves the right to cancel any booking if payment is not received or verified.

4. Payment Security

  • Triplaxy uses secure and industry-standard encryption technology to protect customer payment information.

  • All online payments are processed through trusted and secure third-party payment gateways.

  • Triplaxy does not store sensitive payment details such as card numbers or CVV information.

  • While we take all reasonable measures to ensure payment security, Triplaxy shall not be held liable for any unauthorized access, fraud, or misuse of payment information caused by factors beyond our control.

5. Changes, Delays & Force Majeure

  • Triplaxy shall not be liable for refunds or compensation due to circumstances beyond our control, including but not limited to:

    • Natural disasters

    • Pandemics or health emergencies

    • Government restrictions

    • Flight cancellations or delays

    • Strikes or political unrest

  • Refunds, if any, in such cases will depend solely on the policies of the service providers.

6. Modifications to the Policy

  • Triplaxy reserves the right to modify, update, or change this Refund, Cancellation & Payment Policy at any time without prior notice.

  • Any changes will be effective immediately upon posting on our website.

  • Continued use of our services after policy updates constitutes acceptance of the revised policy.

7. Contact & Support

For cancellation requests, refund queries, or payment-related assistance, customers are advised to contact Triplaxy Customer Support through our official communication channels. Our team will assist you to the best of our ability based on supplier policies.

Thank you for choosing Triplaxy. We appreciate your trust and look forward to providing you with smooth, transparent, and reliable travel services.

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