Triplaxy

Privacy Policy

1 – Introduction

Welcome to Triplaxy.

Triplaxy (“us”, “we”, “our”, or “the Company”) operates the website triplaxy.com and any related mobile applications, booking tools, or communication channels (collectively, the “Service”).

This Privacy Policy explains, in detail, how we collect, use, store, share, and protect information when you visit our website, create an account, make a booking, contact our support team, or otherwise interact with us. It also explains the choices and rights available to you regarding your information.

By accessing or using our Service, you confirm that you have read and understood this Privacy Policy and agree to the collection and use of information as described here. If you do not agree with any part of this policy, please discontinue use of the Service.

This Privacy Policy should be read together with our Terms and Conditions. Any capitalized terms not defined here have the meaning given to them in the Terms and Conditions.

2 – Definitions

To make this policy easier to understand, here is what key terms mean:

  • SERVICE – The Triplaxy website, mobile experience, and related travel-booking functionalities operated by Triplaxy.
  • PERSONAL DATA – Any information relating to an identified or identifiable living individual (for example, your name, email, or passport number).
  • USAGE DATA – Information collected automatically through your use of the Service, such as duration of visit, pages viewed, browser type, and IP address.
  • COOKIES – Small text files placed on your computer, tablet, or mobile device that help us recognize you and remember your preferences.
  • DATA CONTROLLER – Triplaxy, since we determine why and how your personal data is processed.
  • DATA PROCESSORS / SERVICE PROVIDERS – Independent companies or individuals we engage to process data on our behalf (for example, payment gateways, hosting providers, email services).
  • DATA SUBJECT – The living individual to whom the Personal Data relates.
  • THE USER – Any person who visits, registers on, or uses the Service, including travelers, guests, and business clients.

3 – Information We Collect

We collect information in a few different ways: information you give us directly, information collected automatically, and information from third parties. Each category is explained below.

3.1 Personal Data You Provide

When you create an account, request a quote, make a booking, or contact us, we may ask for:

  • Full name (first and last name)
  • Email address
  • Phone number / WhatsApp number
  • Residential or billing address (Country, State, City, ZIP/Postal code)
  • Date of birth (where required for travel bookings, e.g., child fares, visas)
  • Government-issued ID or passport details (where required for flight, visa, or hotel bookings)
  • Emergency contact details for travel safety purposes
  • Travel preferences (seat choice, meal preference, hotel category, frequent flyer numbers, etc.)

We collect this information because it is necessary to process your booking, issue tickets, arrange accommodation, obtain visas, or provide the specific travel service you have requested.

3.2 Usage Data (Collected Automatically)

Whenever you visit our website, our servers may automatically log:

  • IP address
  • Browser type and version
  • Device type, operating system, and unique device identifiers
  • Pages visited, time spent on each page, and referring/exit pages
  • Date and time of your visit
  • Diagnostic data in case of crashes or errors

This information helps us understand how visitors use our Service so we can identify problems and improve performance.

3.3 Location Data

With your explicit consent (for example, when you enable location access on your browser or device), we may collect and use your real-time or approximate location to show relevant travel deals, nearby airports, or currency/pricing suited to your region. You can withdraw this consent at any time through your device or browser settings.

3.4 Cookies and Tracking Technologies

We use cookies, web beacons, tags, and scripts to operate and improve our Service. These include:

  • Session Cookies – Used to operate our Service and keep you logged in during a session.
  • Preference Cookies – Used to remember your settings, such as language or currency.
  • Security Cookies – Used for security purposes, such as detecting fraud.
  • Advertising Cookies – Used to serve you advertisements that may be relevant to you and your interests.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Service may not function properly.

3.5 Payment Information

When you make a payment for a booking, your payment details (such as card number or UPI ID) are collected and processed directly by our third-party, PCI-DSS-compliant payment processors. Triplaxy does not store your complete card details on its own servers.

3.6 Information from Third Parties

We may also receive information about you from travel partners, airlines, hotels, tour operators, or affiliate platforms that assist in fulfilling your booking, as well as from publicly available sources where relevant.

4 – How We Use Your Data

We use the collected data for the following purposes:

  • To provide and maintain our Service – including account creation, login, and general website functionality.
  • To process bookings and payments – flights, hotels, packages, visas, and related travel arrangements.
  • To communicate with you – booking confirmations, itinerary updates, schedule changes, and customer support responses.
  • For marketing purposes – sending newsletters, discounts, and promotional offers, only where permitted and with an option to unsubscribe.
  • To improve our Service – analyzing usage patterns to enhance website design, speed, and content.
  • For security and fraud prevention – detecting, investigating, and preventing fraudulent transactions or unauthorized access.
  • To comply with legal obligations – such as tax records, anti-money-laundering checks, and immigration/visa documentation requirements.
  • To personalize your experience – recommending destinations, packages, or offers based on your preferences and past bookings.

5 – Retention of Data

We retain different categories of data for different periods, depending on the purpose:

  • Booking and travel-related Personal Data is retained for as long as needed to complete your travel, resolve any disputes, and meet statutory recordkeeping requirements (commonly several years after your last transaction, as required by applicable tax or travel-industry regulations).
  • Account information is retained as long as your account remains active, and for a reasonable period afterward in case you wish to reactivate it.
  • Usage Data is generally retained for a shorter period, unless it is needed for security analysis, fraud investigation, or to improve our Service.
  • Marketing data (such as your email for newsletters) is retained until you unsubscribe or request deletion.

Once data is no longer needed, we take reasonable steps to securely delete or anonymize it.

6 – International Transfer of Data

Because Triplaxy may work with global airlines, hotel chains, and technology or payment partners, your data may be transferred to, stored, and processed in countries other than your own, which may have different data protection laws.

By using our Service and submitting your information, you consent to this transfer. Where required, we take steps such as contractual safeguards with our partners to ensure your data continues to receive an adequate level of protection wherever it is processed.

7 – Disclosure of Data

We may disclose your Personal Data in the following circumstances:

  • Law Enforcement – if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transactions – if Triplaxy is involved in a merger, acquisition, restructuring, or sale of assets, your data may be transferred as part of that transaction.
  • Service Providers – we share data with trusted third parties (airlines, hotels, payment processors, IT hosting, analytics providers, email/SMS services) strictly to the extent necessary for them to perform services on our behalf.
  • Protection of Rights – to protect and defend the rights, property, or safety of Triplaxy, our users, or the public, including to investigate fraud or security issues.
  • With Your Consent – in any other case where you have given explicit permission to share your data.

We do not sell your Personal Data to unrelated third parties for their own independent marketing purposes.

8 – Security of Data

We take the security of your data seriously and use reasonable administrative, technical, and physical safeguards, including:

  • Encrypted data transmission (such as HTTPS/SSL) where applicable
  • Restricted internal access to personal data on a need-to-know basis
  • Secure, PCI-DSS-compliant third-party payment processing
  • Regular review of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9 – Your Rights Over Your Data

Depending on your country of residence (for example, under the GDPR in the EU/UK, or the CCPA/CPRA in California, or applicable Indian data protection law), you may have some or all of the following rights:

  • Right to Access – request a copy of the Personal Data we hold about you.
  • Right to Rectification – ask us to correct inaccurate or incomplete data.
  • Right to Erasure – request deletion of your data, subject to legal retention requirements.
  • Right to Restrict or Object to Processing – limit how we use your data or object to certain types of processing, including direct marketing.
  • Right to Data Portability – receive your data in a structured, commonly used format.
  • Right to Withdraw Consent – withdraw any consent you previously gave, without affecting the lawfulness of processing carried out before withdrawal.
  • Right to Lodge a Complaint – file a complaint with your local Data Protection Authority if you believe your rights have been violated.

To exercise any of these rights, please contact us at opstriplaxy@gmail.com. We may need to verify your identity before fulfilling certain requests.

10 – Service Providers We Work With

To operate Triplaxy effectively, we may engage third-party companies and individuals for:

  • Payment Processing – secure, PCI-DSS-compliant payment gateways
  • Analytics – tools such as Google Analytics to understand website traffic and usage
  • Email & SMS/WhatsApp Communication – for booking confirmations, updates, and marketing
  • Cloud Hosting & IT Infrastructure – to securely store and run our website and systems
  • Advertising & Remarketing – to display relevant ads on other websites and platforms

These service providers are only permitted to use your data for the specific purpose of performing services on our behalf and are contractually obligated to keep it confidential and secure.

11 – Analytics & Remarketing

We may use analytics tools such as Google Analytics to understand how visitors interact with our Service, and remarketing tools to show you Triplaxy advertisements on other websites based on your prior visits.

You can opt out of Google Analytics tracking and personalized advertising through your browser settings, the Google Ads Settings page, or industry opt-out tools such as the Digital Advertising Alliance’s opt-out page.

12 – Payments

When you purchase flights, hotels, holiday packages, or other travel services through Triplaxy, your payment is processed by secure, independent, PCI-DSS-compliant payment providers. Triplaxy does not directly store your full card number, CVV, or other sensitive payment credentials on its own servers.

13 – Links to Other Websites

Our Service may contain links to third-party websites, airline portals, hotel booking engines, or partner offers that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

14 – Children’s Privacy

Our Service is not directed at, and is not intended for use by, individuals under the age of 18 without the involvement of a parent or legal guardian (for example, when booking family travel). We do not knowingly collect Personal Data directly from children. If we become aware that we have inadvertently collected Personal Data from a child without appropriate consent, we will take steps to delete such information promptly.

15 – Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we do, we will revise the “Effective Date” at the top of this page and, where changes are significant, we may notify you by email or through a prominent notice on our Service. We encourage you to review this page periodically.

16 – Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us:

📧 Email: opstriplaxy@gmail.com 🌐 Website: www.triplaxy.com

Disclaimer: This document is a general-purpose template and is provided for informational convenience. It is not a substitute for legal advice. Before publishing this policy live on triplaxy.com, please have it reviewed by a qualified legal professional to ensure full compliance with the laws applicable to your business (e.g., India’s DPDP Act, GDPR, CCPA), especially given the sensitive nature of travel documents and payment data.

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